Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.
Enjoy our 194 beautifully designed guest rooms and suites, six state-of-the-art meeting rooms, as well as the main ballroom with seating for 220 guests, that leads to a beautiful open-air courtyard. This exquisite luxury hotel is the only hotel in Austin to receive the prestigious Leading Hotels of the World designation.
Experience the architecture and decor reminiscent of a private Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.
Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.
The full-time Loss Prevention Officer is responsible for maintaining the safety and security of our guests, employees and hotel, while maintaining a cordial and professional demeanor according to LHW and Hotel Granduca standards.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.
Handle all shipping and receiving duties
Log and work with Concierge and Front Desk to deliver packages and mail in a timely manner
Collaborate with HRD and GM to conduct investigations while maintaining confidentiality
Document and organize all Lost & Found items and monitor retention time
Maintain confidentiality of all reports and release information only to authorized individuals
Conduct and log scheduled patrol of hotel and area at designated times throughout shift
Monitor vehicle parking and assist valet as needed
Complete and log daily incidents and events
Maintain visibility throughout hotel and grounds
Promptly investigate disturbances or unusual activities and inform management. Call 911 as required
Monitor surveillance cameras throughout shift
Escort guests to designated areas and assist with key entry
Maintain accurate key control logs and distribute keys to authorized employees
Collaborate with Engineering on evacuation procedures during fire drills or natural disasters
Conduct fire drills as required
Maintain awareness of operations and activities in hotel and surrounding areas
Ensure the safety of hotel, guests and employees
Participate in monthly Safety meetings and other scheduled meetings
Conduct Safety briefings as requested at events and meetings
Assist HR with compliance of all OSHA, F/S, and TABC regulations
Practice and enforce the Daily Core Values and 3 Steps of service
Conduct locker and bag checks as required
Maintain a calm and professional demeano to reflect the culture of Hotel Granduca and LHW standards
Issue and retrieve keys, parking passes, lockers, uniforms and maintain organized and neat logs
Maintain communication with team and supervisor and maintain accurate Reports, pass-down logs and checklists
Perform other duties as assigned
Minimum High School Diploma or equivalent
At least 1 year related experience in a full service hotel or luxury hotel
Must possess excellent command and comprehension of English - verbal and written
Bilingual - English/Spanish preferred
Proficiency with computers and Microsoft office - Outlook, Word, Excel, Powerpoint
Excellent interpersonal skills and ability to communicate effectively with internal and external guests
Maintain a positive, cordial and professional demeanor at all times
Ability to follow verbal and written instructions
Maintain knowledge of the hotel layout, rooms, service areas, hours of operations, location of all emergency equipment and local area
Maintain knowledge of daily events, occupancy, VIP's and special needs
Excellent telephone, email etiquette and organizational skills
Ability to multi-task and complete projects in a timely manner
Ability to effectively communicate and interact with individuals and groups from diverse backgrounds and ethnicities
Must be able to remain calm and think clearly in all situations
Must be 1st Aid/CPR certified
Able to lift, push, pull, carry at least 50 lbs
Must be able to walk, stand for long periods, run, sit, bend, crouch, run, reach
Must be able to work all assigned shifts, including evenings, overnight, weekends and holidays
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.