Hotel Granduca

  • Bar/Cocktail Server

    Job Locations US-TX-Austin
    # of Openings
    1
    Category
    Bar - Servers
  • Overview

     

    Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.
    With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.
    Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.
    Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner

     

    The Bar/Cocktail server will provide genuine care and personalized service to create a memorable experience for our guests and exceed their expectation.

     

      To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

     

    • Welcome and seat guests in the Bar area in a prompt and courteous manner
    • Record guests' orders and accurately enter into point of service (POS) system
    • Maintain confidentiality with guest information
    • Demonstrate a pleasant, outgoing and cordial demeanor, while providing the standards of service according to LHW and Hotel Granduca
    • Serve food and beverage items to guests, while making every effort to upsell products
    • Maintain visibility and be available to assist guests at all times
    • Demonstrate a friendly and cordial demeanor when interacting with guests and team members
    • Suggest, describe and upsell food and beverage items
    • Maintain updated knowledge of all wines, liquor and menu items 
    • Assist in other areas of F&B as required
    • Adhere to the hotel's and LHW standards, policies and procedures
    • Maintain an adequate inventory of supplies as required
    • Practice the Daily Core Values and 3 Steps of Service
    • Know the hotel, services, amenities and surrounding area
    • Comply with  all applicable laws including OSHA and TABC regulations
    • Assist bartenders and barback with setting up and clearing tables
    • Maintain ongoing communication with team, culinary and supervisor to resolve guest issues
    • Adhere to the Standards of Appearance and maintain a cordial and professional demeanor
    • Complete necessary side-work as required
    • Perform other duties as assigned

    Qualifications

     

    • Minimum high school diploma or equivalent
    • At least one year of related experience in a luxury or full-service hotel
    • Ability to walk, stand, bend, and carry to 25 lbs
    • Experience with Micros (POS) system
    • Must possess knowledge wines, liquor and mixed  beverage and all menu items

    • TABC certification required

    • Food Handler's certification required
    • Must possess a genuine friendly but cordial demeanor at all times
    • Excellent telephone etiquette and interpersonal skills
    • Excellent organizational skills and ability to multi-task
    • Possess excellent command of English and ability to follow instructions, verbal and written
    • Ability to accurately record guest orders and special requests
    • Bilingual - English and Spanish - preferred
    • Must be able to work required shifts, including weekends and holidays, based on business demands

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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