Hotel Granduca

  • Loss Prevention Officer

    Job Locations US-TX-Austin
    # of Openings
    2
    Category
    Administrative & General - Loss Prevention
  • Overview

    Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.
    Enjoy our 194 beautifully designed guest rooms and suites, six state-of-the-art meeting rooms, as well as the main ballroom with seating for 220 guests, that leads to a beautiful open-air courtyard. This exquisite luxury hotel is the only hotel in Austin to receive the prestigious Leading Hotels of the World designation.
    Experience the architecture and decor reminiscent of a private Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.
    Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

    The full-time Loss Prevention Officer is responsible for maintaining the safety and security of our guests, employees and hotel, while maintaining a cordial and professional demeanor according to LHW and Hotel Granduca standards.

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    Handle deliveries to and from the hotel
    Log and work with Concierge and Front Desk to deliver packages and mail in a timely manner
    Work with HR to conduct investigations while maintaining confidentiality
    Document and organize all Lost & Found items and monitor retention time
    Maintain confidentiality of all reports and release information only to authorized individuals
    Conduct scheduled patrol of hotel and area at designated times throughout shift
    Monitor vehicle parking and assist valet as needed
    Identify and report all unsafe issues, incidents and losses to GM
    Complete and log daily incidents and events
    Maintain visibility throughout hotel and grounds
    Identify and promptly address disturbances or unusual activities and inform the GM and HRD
    Monitor surveillance cameras and investigate unusual or suspicious activities
    Escort guests to designated areas and assist with key entry
    Maintain accurate key control logs and distribute keys to authorized employees
    Collaborate with Engineering on evacuation procedures during fire drills or natural disasters
    Conduct fire drills as required
    Maintain awareness of operations and activities in hotel and surrounding areas
    Participate in monthly Safety meetings and other scheduled meetings
    Conduct Safety briefings as requested at events and meetings
    Assist HR with compliance of all OSHA, F/S, and TABC regulations
    Practice and enforce the Daily Core Values and 3 Steps of service
    Conduct locker and bag checks as required
    Maintain a calm and professional demeano to reflect the culture of Hotel Granduca and LHW standards
    Issue and retrieve keys, parking passes, lockers, uniforms and maintain organized and neat logs
    Maintain communication with team and supervisor and maintain accurate Reports, pass-down logs and checklists
    Immediately inform GM of any incidents or unusual activities. Call 911 if necessary.
    Document and report all W/C related cases to HR in a timely manner
    Administer basic 1st Aid/CPR to injured guests or employees and assist with arranging medical attention if necessary
    Lock and unlock room, doors and gates at designated times
    Perform other duties as assigned

    Qualifications

    Minimum High School Diploma or equivalent
    At least 1 year related experience in a full service hotel or luxury hotel
    Must possess excellent command and comprehension of English - verbal and written
    Bilingual - English/Spanish preferred
    Proficiency with computers and Microsoft office - Outlook, Word, Excel, Powerpoint
    Must demonstrate the ability to communicate effectively with internal and external guests
    Maintain a positive, cordial and professional demeanor at all times
    Ability to follow verbal and written instructions
    Maintain knowledge of the hotel layout, rooms, service areas, hours of operations, location of all emergency equipment and local area
    Maintain knowledge of daily events, occupancy, VIP's and special needs
    Excellent telephone, email etiquette and organizational skills
    Ability to multi-task and complete projects in a timely manner
    Ability to effectively communicate and interact with individuals and groups from diverse backgrounds and ethnicities
    Must be able to remain calm and think clearly in all situations
    Must be 1st Aid/CPR certified
    Able to lift, push, pull, carry at least 50 lbs
    Must be able to walk, stand for long periods, sit, bend, crouch, run, reach up to 12 inches
    Must be able to work all assigned shifts, including evenings, overnight, weekends and holidays

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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