Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.
With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.
Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.
Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.
The Front Desk Agent will receive our guests in a warm and engaging manner, assisting with a flawless check-in and check-out process. The Front Desk Agent will also perform billing and cashiering tasks; and graciously handle any guest request, in accordance with Hotel Granduca service standards and procedures.
To accomplish this job successfully, an individual must be able to satisfactorily perform, with or without reasonable accommodations, each essential job function. Reasonable accommodations may be made to enable qualified individuals with disabilities to successfully perform the essential functions of the job.
Greet and communicate with guests, team members and vendors in a cordial and professional manner
Accurately complete the check in/out procedures, ensuring the proper method of payment is confirmed
Create a warm and welcoming atmosphere for all guests
Handle billing and transactions, obtaining proper method of payment for reservations
Explain special offers, amenities and services and be prepared to answer questions and provide directions
Resolve guest complaints, ensuring maximum customer satisfaction
Maintain a demeanor that reflects LHW and Hotel Granduca culture and standards
Anticipate guest needs, respond promptly and acknowledge all guests requests and presence
Keep assigned bank secure at adhere to the Cash Handling Policy
Answer department telephone within 3 rings and using proper telephone etiquette
Communicate pertinent guest information to designated departments to ensure smooth operation
Perform AYS duties, ensuring knowledge of IRD and all menu items
Assist with Concierge and Valet services as required
Practice the Hotel's Core Values and 3 Steps of Service
Maintain a clean and organized work area throughout the entire shift
Maintain a professional and neat appearance according to Hotel Granduca guidelines
Perform other duties as assigned
High school graduate or equivalent
At least 1 year related experience in a full-service or luxury hotel
Bi-lingual - English/Spanish - preferred
Knowledge of Hotel PMS an asset
Available to work assigned schedule, including weekends, evenings and holidays
Excellent email, telephone and interpersonal skills
Computer skills required, with proficiency in Microsoft Office - Word, Excel, Power Point
Must possess excellent time management skills and ability to multi-task
Excellent communication skills and command of English required - verbal and written
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, disability, veteran status and other legally protected characteristics.