Hotel Granduca

  • Front Desk Agent

    Job Locations US-TX-Austin
    # of Openings
    Rooms - Front Desk
  • Overview

    Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.
    With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.
    Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.
    Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

    The Front Desk Agent will receive our guests in a warm and engaging manner, assisting with a flawless check-in and check-out process. The Front Desk Agent will also perform billing and cashiering tasks; and graciously handle any guest request, in accordance with Hotel Granduca service standards and procedures.

    To accomplish this job successfully, an individual must be able to satisfactorily perform, with or without reasonable accommodations, each essential job function. Reasonable accommodations may be made to enable qualified individuals with disabilities to successfully perform the essential functions of the job.


    Greet and communicate with guests, team members and vendors in a cordial and professional manner
    Accurately complete the check in/out procedures, ensuring the proper method of payment is confirmed
    Create a warm and welcoming atmosphere for all guests
    Handle billing and transactions, obtaining proper method of payment for reservations
    Explain special offers, amenities and services and be prepared to answer questions and provide directions 
    Resolve guest complaints, ensuring maximum customer satisfaction
    Maintain a demeanor that reflects LHW and Hotel Granduca culture and standards
    Anticipate guest needs, respond promptly and acknowledge all guests requests and presence
    Keep assigned bank secure at adhere to the Cash Handling Policy
    Answer department telephone within 3 rings and using proper telephone etiquette
    Communicate pertinent guest information to designated departments to ensure smooth operation

    Perform AYS duties, ensuring knowledge of IRD and all menu items
    Assist with Concierge and Valet services as required
    Practice the Hotel's Core Values and 3 Steps of Service
    Maintain a clean and organized work area throughout the entire shift
    Maintain a professional and neat appearance according to Hotel Granduca guidelines
    Perform other duties as assigned 


    High school graduate or equivalent
    At least 1 year related experience in a full-service or luxury hotel
    Bi-lingual - English/Spanish - preferred
    Knowledge of Hotel PMS an asset
    Available to work assigned schedule, including weekends, evenings and holidays

    Excellent email, telephone and interpersonal skills
    Computer skills required, with proficiency in Microsoft Office - Word, Excel, Power Point
    Must possess excellent time management skills and ability to multi-task
    Excellent communication skills and command of English required - verbal and written

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, disability, veteran status and other legally protected characteristics.


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