Hotel Granduca

  • PM Turndown Room Attendant

    Job Locations US-TX-Austin
    # of Openings
    2
    Category
    Rooms - Housekeeping
  • Overview

    Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that have the honor of being a member of the Leading Hotels of the World.

    The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.
    Enjoy our 194 beautifully designed guest rooms and suites, fully equipped meeting rooms, and our fabulous and spacious ballroom that opens to a relaxing open-air courtyard. 
    Experience the architecture and decor reminiscent of a northern Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.
    Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

     

    The PM Turndown Room Attendant is responsible for creating a warm and relaxing ambiance by providing genuine, personalized care and service that exceeds our guests' expectations.


    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

     

    Responsibilities

    Adhere to the proper turndown procedures to convert the guest room into a comfortable and relaxing retreat
    Maintain and replenish linen, supplies and amenities in guestrooms
    Refresh the beds, replace towels, clean rooms, replenish sundry items including water, coffee, tea, ice
    Clean room and replace linens if necessary
    Create the proper ambiance by ensuring lighting and music are at acceptable levels according to the LHW guidelines
    Deliver Lost & Found items to the Loss Prevention Office in a timely manner
    Follow safety and sanitation procedures for all aspects of the position, including personal safety as well as work safety
    Respect the privacy of guests and maintain confidentiality of information
    Ensure proper procedures are followed when entering a guest room
    Adhere to hotel, OSHA and applicable laws and regulations
    Report any unsafe conditions or unusual activities to manager or Loss Prevention
    Maintain a professional, neat and organized appearance and demeanor according to Hotel Granduca standards
    Practice the Hotel Core Values and 3 Steps of Service
    Remember guests' names and special requests and address guests by name
    Communicate with supervisor to ensure timelines are met
    Assist team to ensure rooms are ready for guests
    Perform other duties as assigned

    Qualifications

    At least 1 year housekeeping experience in a full-service or luxury hotel
    Minimum high school diploma or equivalent
    Must possess good written and verbal communication skills
    Good command of English and ability to understand instructions, verbal and written
    Bilingual - English/Spanish - preferred
    Must demonstrate a pleasant and cordial demeanor
    Ability to effectively perform job with minimum supervision
    Excellent organizational skills and ability to multi-task
    Ability to stand, bend, reach, crouch, walk, use both hands, see, touch, hear, smell
    Ability to push, pull or carry up to 30 lbs. frequently
    Must be passionate about providing warm, engaging and personalized service
    Must be able to work primarily PM shifts including weekends and holidays


    Hotel Granduca is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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