Hotel Granduca

  • P/T Front Desk Agent

    Job Locations US-TX-Austin
    # of Openings
    Rooms - Front Desk
  • Overview


    Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.

    With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.

    Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.

    Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.


    The part-time Front Desk Agent will receive our guests in a warm and cordial manner, assisting with a flawless check-in and check-out process.  The Front Desk Agent will also perform billing and cashiering tasks; and graciously handle any guest request, in accordance with LHW and Hotel Granduca service standards and procedures.


    To accomplish this job successfully, an individual must be able to satisfactorily perform, with or without reasonable accommodations, each essential job function.  Reasonable accommodations may be made to enable qualified individuals with disabilities to successfully perform the essential functions of the job.



    • Greet and communicate with guests, associates and vendors in a cordial and professional manner
    • Promptly check guests in and out of the hotel while adhering to LHW standards
    • Create a warm and welcoming atmosphere for all guests
    • Handle billing and transactions on guest’s folio, obtaining method of payment for reservations
    • Direct or escort guests to room and explain hotel features and services
    • Resolve guest complaints, ensuring maximum customer satisfaction
    • Perform duties and maintain the demeanor that reflect Hotel Granduca culture and exceed LHW standards
    • Anticipate guest needs, respond promptly and acknowledge all guests
    • Maintain knowledge of hotel amenities and services, hours of operations, rates and special packages & promotions   
    • Keep assigned bank secure at all times and ensure accuracy of contracted monies
    • Answer department telephone within 3 rings and using proper telephone etiquette  
    • Communicate pertinent guest information to designated departments
    • Assist with valet, AYS and Concierge services as required
    • Practice the Hotel's Core Values and 3 Steps of Service
    • Maintain a clean and organized work area and ensure the lobby area is warm and inviting to guests
    • Adhere to Hotel Granduca Standards of Appearance 
    • Perform other  duties as assigned



    • High school diploma or equivalent
    • At least 1 year related experience in a full-service or luxury hotel

    • Knowledge of Hotel PMS an asset
    • Must be able to work assigned schedule, including weekends, evenings or holidays
    • Computer skills required, with proficiency in Microsoft Office - Word, Excel, Power Point
    • Ability to multi-task along with excellent time management skills
    • Excellent communication skills and command of English - verbal and written
    • Excellent email and telephone etiquette and interpersonal skills


    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, disability, veteran status and other legally protected characteristics.



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