Hotel Granduca

  • Cocktail Server

    Job Locations US-TX-Austin
    # of Openings
    3
    Category
    Bar - Servers
  • Overview

    Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.

    With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.

    Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.

    Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

     

    The full-time Cocktail Server is responsible for providing personalized service in the Bar area that ensures a relaxing and memorable experience that exceeds our guests' expectation.

     

      To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    • Welcome and seat guests in a professional and courteous manner
    • Record guests' orders and accurately enter into point of service (POS) system
    • Maintain confidentiality with guest information
    • Serve food and beverage items to guests in Bar and veranda/pool areas
    • Maintain visibility and be available to assist guests at all times
    • Maintain a friendly and cordial demeanor when interacting with guests and team members
    • Suggest, describe and upsell food and beverage items
    • Maintain updated knowledge of all wines, liquor and menus items 
    • Assist in other areas of F&B as required
    • Adhere to the hotel's and LHW standards, policies and procedures
    • Adhere to hotel and handbook policies and Standards of Appearance
    • Maintain an adequate inventory of supplies as required
    • Practice the Daily Core Values and 3 Steps of Service
    • Know the hotel, services, amenities and surrounding area
    • Comply with  all applicable laws including OSHA and TABC regulations
    • Assist bartenders and barback with setting up and clearing tables
    • Maintain ongoing communication with team, culinary and supervisor to resolve guest issues
    • Complete necessary side-work as required
    • Perform other duties as assigned

     

    Qualifications

    • Minimum high school diploma or equivalent
    • At least one year of related experience in a luxury or full-service hotel
    • Ability to walk, stand, bend, and carry to 25 lbs.
    • Experience with Micros (POS) system
    • Must possess knowledge wines, liquor and mixed  beverage 

    • TABC certification required

    • Food Handler's certification required
    • Demonstrate a genuine, friendly and cordial demeanor at all times
    • Excellent command of English, verbal and written and ability to follow instructions
    • Ability to accurately record guest orders and describe beverage and menu items
    • Bilingual - English and Spanish - preferred
    • Excellent telephone etiquette and interpersonal skills
    • Excellent organizational skills, ability to multi-task 
    • Must be able to work required shifts, including weekends and holidays, based on business demands

     

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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