Hotel Granduca

  • Restaurant Server

    Job Locations US-TX-Austin
    # of Openings
    7
    Category
    Restaurant - Servers
  • Overview

    Hotel Granduca Austin is the newest jewel in the Granduca Hospitality Group. The luxurious nine-story hotel sits atop the hills on Bee Caves Road and Loop 360 in the beautiful Westlake district, just a few minutes from downtown Austin. 

    With 194 beautifully designed guest rooms and suites, five state-of-the-art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite boutique hotel is the only hotel in Austin to receive "The Leading Hotels of the World" designation. Granduca Hotel is an appealing destination for events, special occasions and luxurious accommodation. 

    Relax with friends in our popular Visconti Ristorante & Bar, and enjoy our delectable Northern Italian fine cuisine for breakfast, lunch and dinner.

     

    The restaurant server is responsible for creating a memorable and positive dining experience for our guests by demonstrating excellent customer skills and genuine care.

     

     To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

     

    Responsibilities

    • Provide genuine, engaging and personalized service in accordance with Hotel Granduca and LHW standards
    • Maintain knowledge of all food and beverage menu items and special offers
    • Provide beverage service within TABC guidelines and in accordance with Hotel Granduca’s and LHW standards
    • Greet and seat guests, take orders and serve food items according to hotel and LHW guidelines
    • Maintain visibility on floor and be available and ready to cater to guest's needs and requests
    • Listen and pay attention to special requests and needs and communicate effectively to culinary team
    • Practice Hotel Core Values and 3 Steps of Service
    • Maintain communication with Manager to ensure guests' concerns are resolved promptly and efficiently
    • Operate Point of Sale system with accuracy and efficiency
    • Adhere to standards of operations, hotel policies and procedures and required regulations   
    • Set up, clear and reset dining room tables and maintain a clean and attractive dining area
    • Monitor and restock all condiments, napkins, silverware and other items necessary for set up
    • Maintain a clean, safe and organized work area
    • Provide services to guests that exceed LHW standards
    • Participate and assist in controlling the loss of product 
    • Maintain knowledge of Hotel Granduca’s facilities, hours of operation and amenities to assist guests with directions and questions
    • Assist the team to ensure excellent guest service
    • Learn and maintain full knowledge of all menu items and special offers
    • Use cues to describe, suggest and upsell food and beverage items to ensure guest satisfaction
    • Ensure confidentiality with all guest information
    • Maintain a professional appearance and cordial demeanor according to Hotel Granduca and LHW standards
    • Perform other duties as assigned

    Qualifications

    • High school diploma or equivalent
    • Minimum 1 year related experience in a fine dining restaurant of a full service or luxury hotel
    • Current TABC Seller Certification required
    • Current Texas Food Handler’s Certificate required
    • Must be of legal age according to state regulations to serve alcohol
    • Excellent command of English, verbal and written
    • Ability to understand and follow verbal and written instructions
    • Excellent listening skills and the ability to communicate effectively to diverse groups or individuals
    • Excellent interpersonal, organizational and time management skills 
    • Bilingual - English/Spanish preferred
    • Proficiency with Microsoft programs - Word, Excel - and Micros system
    • Must demonstrate a friendly but cordial demeanor and professional appearance
    • Must be able to work scheduled shifts including weekends, evenings and holidays

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

     

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