Hotel Granduca

  • F&B Hostess

    Job Locations US-TX-Austin
    # of Openings
    1
    Category
    Restaurant Host/Hostess
  • Overview

    Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.

    With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.

    Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.

    Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

     

    The F&B Host(ess) will greet and seat the guests in the restaurant and bar areas. The Host(ess) will assist in creating an atmosphere that will ensure a pleasant and memorable dining experience for our guests.

     

      To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    • Greet and seat guests  in a warm and welcoming manner, according to LHW and Hotel Granduca standards
    • Escort guests to the assigned table and introduce the server
    • Ensure menus and work areas are maintained in a clean and organized manner
    • Maintain communication with management, servers, and kitchen staff

    • Monitor and update restaurant activities to determine seating and service flow
    • Assist  team with clearing and resetting tables accesssories as needed
    • Maintain visibility and be ready to greet, welcome and provide assistance to guests 
    • Acknowledge and respond to guest inquiries in a timely, friendly and efficient manner
    • Maintain updated knowledge of special offers, beverage and menus items in all F & B areas
    • Answer phone within 3 rings and be prepared to provide accurate answers to all F/B questions
    • Log F&B reservations and communicate to ensure all related departments are updated
    • Immediately communicate all guests' complaints and concerns to management for timely resolution
    • Practice the 3 Steps of Service and Daily Core Values of Hotel Granduca
    • Maintain a friendly, cordial and professional demeanor at all times
    • Understand and learn the hotel, hours of operations, services, amenities and special packages 
    • Perform other duties as assigned

    Qualifications

    • High school diploma or equivalent
    • At least one year related experience in a full service or luxury hotel or fine dining restaurant
    • Ability to walk, stand, bend, and carry up to 20 lbs
    • Must possess basic knowledge of food, wines and liquors

    • TABC certificate required

    • Food Handlers' certificate required
    • Experience with Micros system preferred
    • Possess excellent command of English, verbal and written

    • Bilingual - English/Spanish - preferred

    • Proficiency with Microsoft - Word, Excel, PowerPoint
    • Ability to communicate effectively with individuals from diverse backgrounds and ethnicities
    • Excellent interpersonal and time management skills
    • Excellent email and telephone etiquette
    • Ability to follow instructions, verbal and written
    • Knowledge of hotel, hours of operation and local area
    • Must be able to work primarily PM shifts including weekends and holidays
    • May be required to work AM shifts based on business demands

     

     Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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