Hotel Granduca

Night Auditor

Job Locations US-TX-Austin
# of Openings
1
Category
Rooms - Front Desk

Overview

Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.

With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.

Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.

Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

 

The Night Auditor  is responsible for the efficient performance of daily front office operations while delivering warm and engaging service and assisting guests in a manner that exemplifies LHW and Hotel Granduca standards.

 

To accomplish this job successfully, an individual must be able to satisfactorily perform, with or without reasonable accommodations, each essential job function.  Reasonable accommodations may be made to enable qualified individuals with disabilities to successfully perform the essential functions of the job.

 

Responsibilities

  • Maintain knowledge of hotel and surrounding areas
  • Promptly greet guests with warmth and genuine smile upon arrival
  • Maintain visibility and be ready to assist guests when needed
  • Maintain knowledge of VIP's, occupancy, meeting rooms and guest room type
  • Handle billing and transactions on guest’s folio, obtaining appropriate method of payment for reservations
  • Maintain confidentiality with all guest financial, business or personal information
  • Perform room escorts and explain hotel features and services
  • Assist with Valet and Concierge services as required
  • Resolve guest complaints, ensuring maximum guest satisfaction
  • Anticipate guest needs, respond promptly to questions and concerns and acknowledge all guests by name
  • Maintain updated knowledge of hotel amenities and services, hours of operations, rates and special packages & promotions   
  • Keep assigned bank secure at all times and ensure accuracy of cash
  • Communicate with LP department to locate and retrieve Lost & Found items
  • Promptly inform LP of unusual activities or disturbance in the hotel
  • Answer department telephone within 3 rings and using proper telephone etiquette  
  • Communicate pertinent guest information to designated departments
  • Assist others departments and performs other duties as required
  • Maintain a clean and organized work area throughout the entire shift
  • Complete pass-down logs and communicate with incoming shift and Manager
  • Maintain a professional and neat appearance according to LHW and Hotel Granduca guidelines
  • Complete night audit checklist and reports
  • Practice the Hotel Core Values and 3 Steps of Service
  • Perform other duties as assigned

 

 

 

 

 

Qualifications

  • High school diploma or equivalent
  • Minimum two years' experience in a full-service  or luxury hotel
  • Excellent command of English and ability to understand and follow instructions, verbal and written
  • Possess a warm, welcoming and professional demeanor
  • Excellent time-management skills and maintain a calm and courteous demeanor
  • Basic mathematical skills
  • Knowledge of Hotel PMS preferred
  • Computer skills required, with proficiency in Microsoft Office software - Excel, Outlook, PowerPoint
  • Must be available to work required shifts including evenings, weekends and holidays

 

Hotel Granduca is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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