Hotel Granduca

Night Audit Supervisor

Job Locations US-TX-Austin
# of Openings
Rooms - Front Desk


Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.

With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.

Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.

Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.


The Night Audit Supervisor  is responsible for the efficient performance of front office operations while delivering warm and engaging service and assisting guests in a manner that exemplifies LHW standards and Hotel Granduca culture.


To accomplish this job successfully, an individual must be able to satisfactorily perform, with or without reasonable accommodations, each essential job function.  Reasonable accommodations may be made to enable qualified individuals with disabilities to successfully perform the essential functions of the job.



  • Maintain knowledge of hotel and surrounding areas
  • Promptly greet guests with warmth and genuine smile upon arrival
  • Maintain visibility and be ready to assist guests when needed
  • Maintain knowledge of VIP's, occupancy, meeting rooms and guest room type, services and facilities, hours of operation
  • Handle billing and transactions on guest’s folio, obtaining appropriate method of payment for reservations
  • Maintain confidentiality with all guest financial, business or personal information
  • Perform room escorts and explain hotel features and services
  • Assist with Valet and Concierge services as required
  • Resolve guest complaints, ensuring maximum guest satisfaction
  • Anticipate guest needs, respond promptly to questions and concerns and acknowledge all guests by name
  • Maintain updated knowledge of hotel amenities, rates and special packages & promotions   
  • Keep assigned bank secure at all times and ensure accuracy of cash
  • Communicate with LP department deliver packages or retrieve Lost & Found items
  • Promptly inform LP of unusual activities or disturbance in the hotel
  • Answer department telephone within 3 rings and using proper telephone etiquette  
  • Communicate pertinent guest information to designated departments
  • Assist others departments and performs other duties as required
  • Maintain a clean and organized work area throughout the entire shift
  • Complete pass-down logs and communicate with incoming shift and Manager
  • Maintain a professional and neat appearance according to LHW and Hotel Granduca guidelines
  • Complete night audit checklist and reports
  • Practice the Hotel Core Values and 3 Steps of Service
  • Perform other duties as assigned







  • High school diploma or equivalent
  • Minimum two years' related experience in a full-service  or luxury hotel
  • Excellent command of English and ability to understand and follow instructions, verbal and written
  • Bilingual - English/Spanish - preferred
  • Possess a warm, welcoming and professional demeanor
  • Excellent time-management, interpersonal and organizational skills
  • Excellent email and telephone etiquette
  • An enthusiastic, cordial and professional demeanor
  • Basic mathematical skills
  • Knowledge of  PMS system preferred
  • Computer skills required, with proficiency in Microsoft Office software - Excel, Outlook, PowerPoint
  • Must be available to work required shifts primarily overnights, weekends and holidays


Hotel Granduca is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status


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