Hotel Granduca

  • AM Host/Hostess

    Job Locations US-TX-Austin
    # of Openings
    1
    Category
    Restaurant-Hostess
  • Overview

    Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group.The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.

    With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.

    Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.

    Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

     

    The full time host/hostess will assist in creating the perfect "first impression" in Visconti Ristorante, in person or on the phone, while maintaining a courteous and professional demeanor.

     

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

     

    Responsibilities

    • Demonstrate proper telephone etiquette in taking reservations, delivering phone messages, and answering/transferring calls
    • Maintain a clean and organized work area, stocked with appropriate supplies and clean menus 
    • Responsible for seating guests, assisting with chairs and children’s or special guests' needs, presenting menus and placing napkins in guest laps
    • Identify and greet all guests upon arrival and convey necessary information to waitstaff and managers
    • Responsible for taking reservations for both dining room and special events
    • Assist waitstaff with maintaining and resetting tables before, during, and after service
    • maintain ongoing communication with manager to address and resolve guest issues in a timely manner
    • Maintain knowledge of all menu items, both food and beverage, and daily specials
    • Practice the hotel's Core Values and 3 Steps of Service
    • Responsible for providing bar, wine and cocktail service within TABC guidelines
    • Adhere to all of the various written mandatory standards of operations, policies and procedures and applicable laws
    • Responsible for knowledge of all types of dining services offered
    • Assist with appropriate stocking of all condiments
    • Maintain knowledge of Hotel Granduca’s facilities and amenities to assist guests with directions and questions
    • Perform other duties as assigned

     

    Qualifications

    • Minimum high school diploma or equivalent
    • Prior Host Staff experience in a full service or luxury hotel, or a fine dining restaurant required
    • Current TABC Certification required
    • Current Texas Food Handler’s Certificate required
    • Must be of legal age according to state regulations to serve alcohol
    • Must demonstrate excellent communication skills, verbal and written
    • Must possess excellent command of English. Bi-lingual - Spanish an asset
    • Proficiency in Microsoft Office products, including Outlook, Word, Excel and PowerPoint preferred 
    • Must maintain a professional and courteous demeanor
    • Must be able to work required shifts, including weekends and holidays

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, disability, veteran status and other legally protected characteristics.

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