Hotel Granduca

  • Reservations Agent

    Job Locations US-TX-Austin
    # of Openings
    Rooms - Reservations
  • Overview

    Hotel Granduca Austin is the newest jewel in the Granduca Hospitality Group. The luxurious nine-story hotel sits atop the hills on Bee Caves Road and Loop 360 in the beautiful Westlake district, just a few minutes from downtown Austin. 

    With 194 beautifully designed guest rooms and suites, five state-of-the-art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite boutique hotel is the only hotel in Austin to receive "The Leading Hotels of the World" designation. Granduca Hotel is an appealing destination for events, special occasions and luxurious accommodation. 

    Relax with friends in our popular Visconti Ristorante & Bar, and enjoy our delectable Northern Italian fine cuisine for breakfast, lunch and dinner.


    The full-time Reservations Agent will provide warm and engaging service to all who contact the hotel and will promptly handle all incoming reservation calls in a professional, authentic and gracious manner, according to Hotel Granduca standards.  The Reservation Agent will promptly and eficiently address all inquiries and requests, including cancellations, rates, special packages, hotel services and amenities. 


    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.




    • Answer calls promptly, providing professional, authentic, and engaging service to the caller, according to Hotel Granduca standards
    • Accurately and promptly make room reservations, while looking for opportunities to upsell
    • Monitor inventory levels, room and rate restrictions
    • Answer and return phone calls to meet or exceed hotel and LHW standards
    • Maintain knowledge of current special packages and amenity offerings
    • Learn hotel services and facilities and surrounding areas
    • Provide assistance to other departments as required
    • Practice Hotel  Granduca Core Values and the 3 Steps of Service
    • Ensure cancellations are processed accurately and promptly
    • Communicate and follow up with Accounting and Front Desk to resolve reservations and billing issues
    • Maintain full knowledge of details of rooms, meeting space and banquet areas
    • Perform other duties as assigned



    • Minimum high school diploma or equivalent required
    • At least 1 year experience in a full service hotel or customer service environment
    • Must possess a cordial and professional demeanor and excellent telephone etiquette

    • The ability to speak multiple languages preferred

    • Must be proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint
    • Must be able to work flexible schedules, including nights, weekends and holidays
    • Must have working knowledge of  reservations, front office, and property management systems
    • Must demonstrate a friendly but cordial demeanor and excellent telephone etiquette
    • Must possess clear, concise written and verbal communication skills and be able to communicate professionally and effectively with guests, fellow associates, and vendors
    • Must maintain a professional, neat and organized appearance according to Hotel Granduca standards
    • Available to work required shifts, including evenings, weekends and holidays

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics


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