Hotel Granduca

Night Audit Supervisor

US-TX-Austin
# of Openings
1
Category
Rooms - Front Desk

Overview

The luxurious nine-story hotel Granduca sits atop a breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just a few short minutes from downtown and is seeking a Night Audit Supervisor. 

 

The Night Audit Supervisor is responsible for the smooth and accurate completion of daily front office operations while delivering service in a warm and engaging manner, assisting and participating in guest interactions to the standards as expected by the ‘Leading Hotels of the World’. 

Responsibilities

 

  • Completes night audit checklist and reports
  • Accurately check guests in and out of the hotel
  • Handle billing and transactions on guest’s folio, obtaining method of payment for reservations
  • Perform room escorts and explain hotel features and services
  • Resolve guest complaints, ensuring maximum customer satisfaction
  • Anticipate guest needs, respond promptly and acknowledge all guests
  • Maintain updated knowledge of hotel amenities and services, hours of operations, rates and special packages & promotions   
  • Keep assigned bank secure at all times and ensure accuracy of contracted monies
  • Answer department telephone within 3 rings and using telephone etiquette  
  • Communicate pertinent guest information to designated departments
  • Assist others departments and performs other duties as required. 
  • Maintain a clean and organized work area throughout the entire shift
  • Maintain a professional and neat appearance according to Hotel Granduca guidelines
  • Must be willing to work a flexible schedule, including weekends, evenings and holidays.

 

Qualifications

 

  • High school graduate or equivalent
  • Minimum two years experience in a full-service luxury hotel or hospitality environment preferred
  • Minimum of one year previous experience in a supervisory role
  • Knowledge of multiple languages preferred
  • Knowledge of Hotel PMS preferred
  • Computer skills required, with proficiency in Microsoft Office software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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