Hotel Granduca

Reservation Sales Agent

US-TX-Austin
# of Openings
1
Category
Rooms - Reservations

Overview

The Reservation Sales Agent will provide warm and engaging service to all who contact the hotel and will promptly handle all incoming reservation calls in a professional, authentic and gracious manner, according to Hotel Granduca standards.  The Reservation Sales Agent will address all reservation requests, cancellations and efficiently answer questions on rates, special packages, hotel services, amenities, and any other requests of the caller.  

 

 

Responsibilities

Must be passionate about providing warm, engaging and personalized service

  • Answer calls promptly, providing professional, authentic, and engaging service.
  • Accurately make room reservations, while looking for opportunities to upsell.
  • Must possess clear and concise verbal and written communication skills.
  • Must be able to communicate professionally and effectively with guests.
  • Must maintain a professional, neat and organized appearance.
  • Be knowledgeable of hotel packages and amenities.

Qualifications

 

  • Must possess a pleasant, warm and engaging speaking voice.

  • Minimum high school diploma or equivalent.
  • Basic typing and computer skills required.
  • Previous hotel experience a plus.
  • Schedule flexibility is a plus

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