Hotel Granduca

Reservation Agent

US-TX-Austin
# of Openings
2
Category
Rooms - Reservations

Overview

Hotel Granduca Austin is the newest jewel in the Granduca Hospitality Group. The luxurious nine-story hotel sits atop the hills on Bee Caves Road and Loop 360 in the beautiful Westlake district, just a few minutes from downtown Austin. 

With 194 beautifully designed guest rooms and suites, five state-of-the-art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite boutique hotel is the only hotel in Austin to receive "The Leading Hotels of the World" designation. Granduca Hotel is an appealing destination for events, special occasions and luxurious accommodation. 

Relax with friends in our popular Visconti Ristorante & Bar, and enjoy our delectable Northern Italian fine cuisine for breakfast, lunch and dinner.

 

The Reservations Sales Agent will provide warm and engaging service by promptly handling all incoming reservation calls in a professional, authentic and gracious manner, according to Hotel Granduca standards.   

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

  • Answer calls promptly, provide professional, authentic, and engaging service to the caller, according to Hotel Granduca standards
  • Answer guest questions efficiently and create a warm, engaging and professional relationship with guests
  • Accurately make room reservations, while looking for opportunities to upsell
  • Monitor inventory levels and room and rate restrictions
  • Maintain knowledge of all special packages, amenities, services and products
  • Provide assistance to other departments, including Front Desk, as needed
  • Must maintain a professional, neat and organized appearance according to Hotel Granduca standards
  • Collaborate with other departments to promptly resolve booking, billing and guest issues
  • Process cancellations and last minute reservations promptly and accurately
  • Maintain knowledge of all room types, meeting space, outlets and surrounding area 
  • Practice the 3 Steps of Service and Hotel Core Values
  • Perform other duties as assigned

 

Qualifications

  •  Minimum high school diploma or equivalent
  • At least one year experience in reservations or front desk in a full service hotel
  • Must possess a professional but cordial demeanor on the phone and in person

  • Excellent email and telephone etiquette required
  • The ability to speak multiple language a plus but not required

  • Must be passionate about providing warm, engaging and personalized service
  • Must be proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint
  • Must possess excellent communication skills, verbal and written
  • Must be able to work flexible schedules, including nights, weekends and holidays

 

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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